Privacy Policy
Last updated: August 8, 2023
Effective date: August 8, 2023We understand the importance of personal information and would like to use this summary to briefly introduce to you how we collect, use and protect your personal information. For more detailed information, please refer to the full version of the EnglishTube Privacy Policy after the summary.
1. Personal information collected to provide services
· Business functions: account registration, login
· Types of personal information: registration information (including mobile phone number, email, Apple account); online identity information (including account number, password); information filled in by users (including avatar, nickname, gender, location, school, education, major, Enrollment year and grade); public information registered on third-party platforms (including avatar, nickname and other information authorized by the user)
· Business function: learn words or courses
· Personal information type: the number of times selected by the user, information on the study plan made by the user, information on the learning reminder time set by the user, information on the user's learning progress and learning data.
· Business functions: purchase courses or physical goods or reviews
· Personal information type: order information, payment information such as payment time, payment amount, payment channel, etc., published evaluation information
· Business functions: delivery and distribution
· Type of personal information: consignee’s name, delivery address and contact number
· Business functions: search, browse, collect, share
· Type of personal information: information generated from clicks, browsing, searches, inquiries, collections, sharing, etc. generated during access and use
· Business functions: customer service and after-sales
· Personal information types: your contact records with customer service, account information, identity verification information, order information and other information necessary for customer service resolution
· Business functions: security risk control
· Personal information types: device information (including device identifiers such as IMEI, IDFA, Android ID, MAC, OAID, IMSI and other device-related information), service log information, network information (IP address, WiFi information, base station information and other networks related information), transaction information and other necessary information
2. Apply for permission to use to provide services
In order to implement the functions of customizing study check-in covers, saving study check-in posters, saving user screenshots, scanning physical books, uploading pictures to customer service, setting avatars, and reading word fill-in-the-blank functions, we may apply for the following permissions from you: camera, photo album or storage, microphone .
In order to realize the binding of smart devices and data transmission functions, we may apply for the following permissions from you: Bluetooth, camera, photo album or storage, external storage, network, location and other necessary permissions.
You can view and manage the system permissions we apply to you through Settings-Privacy Settings-System Permission Management.
3. Personal information shared with third parties
In order to provide you with functions such as logging in with a third-party account, pushing information, and sharing to complete transactions, your personal information may be shared with the following third parties. We will continue to improve and enhance our service to you in accordance with legal and regulatory requirements and with reference to industry best practices. The level of security of personal information. We strictly follow the provisions of the Privacy Policy. Once we involve sharing your sensitive personal information or adding new sharing parties, we will ask for your authorization and consent again.
4. How you manage your information
You have the right to manage your personal information, including querying, correcting and deleting your account information and address information, changing the scope of your authorization and consent or withdrawing authorization, and canceling your account. You can perform the above operations through the function settings provided in our App.
If you are unable to manage it through the above methods, you can contact us through the contact information we provide below, and we will respond to your request within 15 working days.
· Shenzhen Time Value Information Technology Co., Ltd.
· Email: 9317468@qq.com
· Tel: 18126201952 (working days 9:30-12:00, 14:00-18:30)
· Registered address: Room 311, Building H, OCT Creative Park, Nanshan District, Shenzhen
Privacy Policy
This policy applies to the EnglishTube products and services of Shenzhen Time Value Information Technology Co., Ltd. and its affiliates.
Last updated: August 8, 2023
Effective date: August 8, 2023
This policy will help you understand the following:
· How we collect and use your personal information
· How we use cookies and similar technologies
· How we share, transfer and publicly disclose your personal information
· How we protect and store your personal information
· Your rights
· How we process children’s personal information
· How to update this policy
· How to contact us
· Appendix
We are fully aware of the importance of personal information to you and will do our best to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the least sufficient principle, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. . At the same time, we promise that we will take appropriate security protection measures to protect your personal information in accordance with industry security standards.
[Special Reminder] Please read and understand this Privacy Policy carefully before using our products and services (we have made the font bold or/and underlined for your special attention to the key content) and make appropriate choices. Once you click to agree to this policy online or continue to use our products and services, it means that you agree to us processing your relevant information in accordance with this privacy policy. If you have any questions about this Privacy Policy, you can contact us through the contact information mentioned in "How to Contact Us" in this Privacy Policy.
1. How we collect and use your personal information
When you use our products or services, you need/can choose to authorize us to collect and use personal information in the following scenarios:
1. In order to provide you with the basic functions of our products/services, you need to authorize us to collect and use the necessary information. If you refuse to provide the aforementioned necessary information, you will not be able to use our products/services normally;
2. In order to provide you with additional functions of our products/services, you may choose to authorize us to collect and use information. If you refuse to provide the aforementioned information, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, but this will not affect your normal use of the basic functions of our products and/services.
We will follow the principles of legitimacy, legality and necessity to provide you with the following functions and collect and use your personal information for the following purposes described in this policy:
(1) User registration
When you register as a user of EnglishTube, you are required to provide: mobile phone number and password to create an account. If you log in through a third-party account such as WeChat, QQ or Weibo, we will collect your nickname, avatar, city and other public information. Before collecting this information, we will obtain your authorization through the authorization function of the third-party account. Please note that if you refuse to provide the above personal information, we will not be able to complete user registration for you, and you will not be able to use any features of EnglishTube.
If you want to upload your picture to us to customize your avatar when registering as a user,You can authorize us to call the camera permissions and album permissions (or read and write external storage permissions) of the device you are using.
(2 To provide you with customer service
When you contact our customer service, we may need you to provide necessary information to verify your identity and collect your contact information so that we can contact you in time after the problem is solved. The record and content of your communication with customer service will also be is saved.
(3) To ensure user safety and carry out user service improvement plans
In order to continue to provide secure and continuously optimize the services you need, when you use the services we provide, we may collect information related to your use of the services. Such information includes:
· When you use our services or visit our platform web pages, we automatically receive and record the information on your browser and computer, including but not limited to your IP address, browser type, language used, visit date and Time, software and hardware feature information, and web page records you require; if you download or use our or its affiliated company client software, or access mobile web pages and use our platform services, we may read information related to your location and mobile device Relevant information, including but not limited to device model, device platform, device manufacturer, device brand, operating system, resolution, telecom operator and network information (such as IP address, WIFI information, base station information and other related information);
· Log information refers to technical information that the system may automatically collect through cookies or other methods when you use our services to determine your country and language;
· Information searched or browsed when using our services, such as the web search terms you use, the URL addresses of social media pages you visit, and other information and content details you browse or request when using our services;
· In order for you to continue to enjoy the latest services, we may use your application version information and mobile phone model to provide you with application upgrade services. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of your smart devices to ensure that you can use the latest version of the service (including firmware version).
At the same time, in order to collect the above basic personal device information, we will apply for permission to access your device information. We collect this information to provide you with our basic services and basic functions. If you refuse to provide the above permissions, you may be unable to use it. Our products and services.
(4) Your personal information we collected through indirect means:
We may obtain relevant personal information that you authorize us to share from affiliated parties and third-party partners. We may obtain the account information (avatar, nickname, login time) you authorize to share from a third party and bind your third-party account to your EnglishTube account after you agree to this policy, so that you can log in directly through the third-party account and use our products and/or services.We will collect and use your personal information in compliance with relevant laws and regulations, in accordance with agreements with affiliates or third-party partners, and on the premise that we are convinced that the source of personal information provided by them is legal.
(5) Exceptions to prior consent
You fully understand and agree that we do not need to obtain your authorization to collect and use your personal information under the following circumstances:
· Necessary for the conclusion and performance of a contract to which the individual is a party;
· Necessary to perform legal duties or legal obligations;
· In order to respond to public health emergencies, or necessary to protect the life, health and property safety of natural persons in emergency situations;
· Implement news reporting, public opinion supervision and other activities for the public interest, and process personal information within a reasonable scope;
· In accordance with the provisions of the "Personal Information Protection Law of the People's Republic of China", process personal information disclosed by individuals themselves or other information that has been legally disclosed within a reasonable scope;
· Other situations stipulated by laws and regulations.
Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot recover it, or we may de-identify the collected information. Research, statistical analysis and prediction, providing product or service support for business decisions, and improving our products and services (including using anonymous data for machine learning or model algorithm training), the use of such processed data does not require further notification to you. and obtain your consent.
(6) If we stop operating EnglishTube products or services, we will promptly stop continuing to collect your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and we will notify you of the relevant information we hold. Personal information related to business suspension will be deleted or anonymized.
2. How we use cookies and similar technical information
1. Cookies
To ensure that the website functions properly, we store small data files called cookies on your computer or mobile device. Cookies usually contain an identifier, the site name, and some numbers and characters. With the help of cookies, the website can collect and store data when you access and use this product.
We will not use Cookies for any purpose other than those stated in this policy. You can manage or delete cookies according to your preferences. See AboutCookies.org for details. You can clear all cookies saved on your computer or smart mobile device, and most web browsers have the ability to block cookies. However, if you do this, you will need to change your user settings yourself each time you visit our website.
2. Do Not Track
Many web browsers have a Do Not Track feature that issues a Do Not Track request to a website. Currently, the major Internet standards organizations have no policies in place that govern how websites should respond to such requests. However, if your browser has Do Not Track enabled, all of our sites will respect your choice.
3. How we entrust you to process, share, transfer and publicly disclose your personal information
1. Share
We will not share your personal information with any company, organization or individual outside our company unless we obtain your explicit consent. Except for the following circumstances:
· Sharing with your express consent: We will share your personal information with other parties after obtaining your express consent;
· Provided in accordance with applicable laws and regulations, legal process requirements, mandatory administrative or judicial requirements;
· Comply with the relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;
· Share your personal information with our affiliates;
· Provide your personal information to trusted partners who will process it for us in accordance with our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures;
Currently, our authorized partners include the following types:
· Suppliers of goods or technical services. We may share your personal information with third parties that support our features. These supports include supplying or providing infrastructure technical services, logistics and distribution services, payment services, data processing, etc. for us. The purpose for us to share this information is to realize the core functions of our products and/or services. For example, we must share your order information with the logistics service provider to arrange delivery; or we need to share your order number and order amount with the third party. Sharing with third-party payment institutions to enable them to confirm your payment instructions and complete payment, etc.; or we need to issue questionnaires to you and collect personal information through third-party questionnaire platforms (such as Questionnaire Star, Jindata), etc.
· Third-party SDK. In order to ensure the implementation of EnglishTube related functions and the safe and stable operation of the application, we may access the development kit (SDK) provided by third-party software to achieve related purposes. We will conduct strict security testing on third parties and agree on data protection measures.
Please check for details
"List of Personal Information Shared with Third Parties".
2. Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
· Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
· When a merger, acquisition or bankruptcy liquidation is involved, if personal information is transferred, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy, otherwise we will require the company or organization to re-sign You seek authorized consent.
3. Public disclosure
We will only publicly disclose your personal information under the following circumstances:
· After obtaining your explicit consent;
· Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation or government authorities.
4. Exceptions to obtaining prior authorization and consent when sharing, transferring, or publicly disclosing personal information
In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
·Related to national security and national defense security;
· Relevant to public safety, public health, and major public interests;
· Relevant to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;
· To protect your or other individuals' life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
· Personal information that you disclose to the public on your own;
· Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot recover it, the sharing, transfer, and public disclosure of such processed data do not require You will be notified separately and your consent will be obtained.
4. How we protect and store your personal information
We have used industry-standard security safeguards to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonably feasible measures to protect your personal information. For example, encryption technology is used to transmit your personal information; protection mechanisms are used to prevent personal information from being exposed to malicious attacks; we hold security and privacy protection training courses to enhance employees' awareness of protecting personal information.
We will take all reasonably practicable measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless the retention period needs to be extended or permitted by law. For example, the E-Commerce Law of the People's Republic of China requires the retention of product and service information and transaction information. The time shall be no less than three years from the date of completion of the transaction. After your personal information exceeds the retention period, we will delete or anonymize your personal information in accordance with the requirements of applicable laws. When you voluntarily cancel your account or our products/services cease operation, we will delete or anonymize your personal information within a reasonable period of time.
All your personal information will be stored within the territory of the People's Republic of China.
Currently, we do not provide personal information overseas.
The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. You know and understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control. Therefore, you should take proactive measures to protect the security of your personal information. We strongly recommend that you do not disclose the personal information in the product to third parties (including other websites or products linked to this product) to avoid leakage of information; please use complex passwords and do not use your account password and related personal information. Disclose it to others to help us keep your account secure.
After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and the steps you can take to prevent and reduce risks on your own. Suggestions, remedies for you, etc. We will promptly notify you of the incident-related information through emails, letters, phone calls, push notifications, etc. When it is difficult to inform the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
5. Your rights
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:
(1) Access your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. If you wish to exercise your right to access your data, you can do so yourself by:
· Account information - If you wish to access or edit the personal information and payment information in your account, change your password, add security information or close your account, etc., you can do so through our platform and/or log in to the relevant client. perform such operations.
· Search information - You can log in to your account to access or clear your search history.
· Order information - You can check or clear your order records, transaction records, etc. through our platform and/or log in to the relevant client.
If you are unable to access this personal information through the above methods, you can send an email to: 9317468@qq.com
We will respond to your access request within fifteen working days.
For other personal information generated during your use of our products or services, we will provide it to you as long as we do not need to invest too much.
(2) Correct your personal information
When you discover an error in the personal information we process about you, you have the right to ask us to make corrections. You may make a correction request through the methods listed in "(1) Access to your personal information".
If you are unable to correct this personal information through the above methods, you can send an email to: 9317468@qq.com
We will respond to your correction request within fifteen working days.
(3) Delete your personal information
You can make a request to us to delete personal information under the following circumstances:
· If our processing of personal information violates laws and regulations;
· If we collect and use your personal information without your consent;
· If our processing of personal information violates our agreement with you;
· If you no longer use our products or services, or you cancel your account;
· If we no longer provide products or services to you.
When you decide to delete one or more pieces of information, you can send an email to: 9317468@qq.com. We will respond within fifteen working days.
When you delete information from our services, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.
(4) Change the scope of your authorization and consent
Each business function requires some basic personal information to be completed. You may give or withdraw your consent at any time for the collection and use of additional collected personal information. You can use "Privacy Settings - System Permission Management" to allow or deny the permissions we request in the process of providing products or services.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
(5) Personal information subject cancels account
You can cancel your previously registered account at any time. You can apply for account cancellation through "Help and Feedback-How to Cancel Account"; you can also send a request to the following email: 9317468@qq.com. We will complete the cancellation within 15 working days after receiving your cancellation request.
Please note that in order to ensure the security of your account, we will perform necessary verification of your identity. After canceling your account, we will stop providing products or services to you, the services you have purchased will no longer be valid, and your personal information will be anonymized, unless otherwise provided by laws and regulations.
(6) Personal information subject obtains a copy of personal information
You have the right to obtain a copy of your personal information. You can request to obtain it through the following methods: 9317468@qq.com
(7) Constraint information system automatic decision-making
In some business functions, we may only make decisions based on non-artificial automatic decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legal rights and interests, you have the right to ask us for an explanation, and we will also provide appropriate relief.
(8) Respond to your above request
For security reasons, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.
We will respond within fifteen working days. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are gratuitously repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.
In the following circumstances, in accordance with the requirements of laws and regulations, we will not be able to respond to your above request:
· Relevant to the personal information controller’s performance of obligations stipulated in laws and regulations;
· Directly related to national security and national defense security;
· Directly related to public safety, public health, and major public interests;
· Directly related to criminal investigation, prosecution, trial and execution of judgments;
· The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abused rights;
· To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
· Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
· Involving trade secrets.
6. How we process children’s personal information
Children should not create their own user accounts without the consent of a parent or guardian.
For cases where we collect personal information from children with parental consent, we will only use or publicly disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child. Regarding the protection of children’s personal information, please refer to our
"Children's Privacy Policy".
Although local laws and customs may define children differently, we consider anyone under the age of 14 to be a child.
If we discover that we have collected personal information from children without first obtaining verifiable parental consent, we will seek to delete the data as quickly as possible.
7. Personalized recommendations
1. Mechanism of personalized recommendation
a. Through this privacy policy, pop-up windows, etc., we inform you of the user information collected for personalized recommendations, user feedback, methods of controlling information recommendations, etc.
b. We will collect your browsing behavior such as clicking, searching, and collecting in the App, browsing time and device information to implement the analysis and calculation of the above personalized recommendations, and screen out your possible information from the information candidate pool based on the calculation results. Push content you are more interested in.
c. We will provide real-time feedback to the recommendation model based on your browsing behavior when using the product, and continuously adjust and optimize the recommendation results.
2. Control and management of personalized recommendations
Enter the "My->Personalized Recommendation" interface in the client to turn on or off the "Personalized Recommendation" switch. When turned off, the content you see will not depend on your personalized behavior.
8. How to update this policy
We may make changes to this Privacy Policy from time to time.
We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to this policy on this page.
For major changes, we will also provide more prominent notices.
Major changes referred to in this policy include but are not limited to:
· Significant changes to our service model. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;
· We undergo significant changes in ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;
· The main recipients of personal information sharing, transfer or public disclosure change;
· Significant changes in your rights to participate in the processing of personal information and how you exercise them;
· When our responsible department, contact information and complaint channels for handling personal information security change;
· When the personal information security impact assessment report indicates that there is a high risk.
9. How to contact us
If you have any questions, comments or suggestions about this Privacy Policy, please contact us through the following methods:
Shenzhen Time Value Information Technology Co., Ltd.
Email: 9317468@qq.com
Tel: 18126201952 (working days 9:30-12:00, 14:00-18:30)
Registered address: Room 311, Building H, OCT Creative Park, Nanshan District, Shenzhen
Contact information of Personal Information Protection Specialist: 9317468@qq.com
We will respond within fifteen working days after receiving your request.
appendix:
1. Personal information: refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. Personal information that may be involved in this privacy policy includes but is not limited to: basic personal information (including name, phone number, gender, location, school, academic qualifications, major, year of enrollment, grade, etc.); personal identity information (including ID card, Teacher qualification certificate, etc.); network identity information (including system account, email address and password related to the above); personal property information (including transaction and consumption records, etc.); personal device information (including IMEI, IDFA, Android ID, MAC , OAID, IMSI and other device identifiers and other device-related information), network information (IP address, WiFi information, base station information and other network-related information), application information (application crash information, notification switch status, application installation list and other applications Related information) and device parameters and system information (device type, device model, operating system and hardware related information).
2. Personal sensitive information: refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, and can easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. Personally sensitive information that may be involved in this privacy policy includes: personal identity authentication information (including ID card, teacher qualification certificate, etc.); information of minors under 14 years of age.
3. Related companies: subsidiaries of Shenzhen Time Value Information Technology Co., Ltd. or other companies that are related to Time Value.